Refund & Cancellation Policy
StorageBuddy AI's paid options — the Plus subscription and the Lifetime one-time unlock — are sold only as in-app purchases through the Apple App Store and Google Play. Payment is handled entirely by Apple or Google, so refunds are too: CBL Publications cannot issue refunds for store purchases directly. The Free plan costs nothing and needs no cancellation.
1. Requesting a refund
- Apple (iPhone, iPad): request a refund at reportaproblem.apple.com, signed in with the Apple Account you used to buy. Apple decides refunds under its own policies.
- Google Play (Android): request a refund from your Google Play order history, or see Google's refund help page. Google decides refunds under its own policies.
2. Cancelling Plus
Plus renews automatically until you cancel it. To stop renewal, cancel in your App Store or Google Play subscription settings at least 24 hours before the end of the current billing period. You keep Plus until the end of the period you have paid for, then your account returns to the Free plan — your inventory is not deleted. Deleting the app or your StorageBuddy account does not cancel a subscription.
3. Lifetime
Lifetime is a one-time purchase with nothing recurring to cancel. Refund requests for it go to Apple or Google as described above.
4. Need help?
If a purchase didn't unlock, try Restore purchases in the app while signed in to the same store account. For anything else — or if you're not sure how to get a refund — email support@storagebuddy-ai.com and we'll help.